Affiliate marketing is a much-coveted career path in the business of online moneymaking. After all, it’s convenient, it looks easy enough and everybody’s doing it. But make no mistake: it’s a virtual jungle out there.
Program Management
What New Affiliates and Merchants Need to Know.
No Check, Please
Whether it is for spring to begin, for Godot or for a commission check, no one likes waiting.
The 30 to 90 days that affiliates – especially those outside the U.S. – must wait for commission checks to arrive can seem like a lifetime, and waiting in line at the bank to cash it is so 20th century.
Merchant Advantage: eBay Partner Network
In mid-March of 2008, eBay announced it would be transitioning away from having its massive affiliate program run by a network and instead they would take it in-house.
eBay began its affiliate program in 2001 and had since grown it to the second largest affiliate program in the world, behind Amazon.com's Associate Program.
The eBay Partner Network launched on April 1, and the company started to transition its affiliate program away from Commission Junction. eBay also brought Half.com over to the new network.
Merchant Advantage: CSN Stores
When Brent Elias began working at CSN Stores.com in 2002, the Boston-based online home furnishings retailer didn't have an affiliate program. Elias began his career at CSN working in the advertising department on the keywords team. Like many e-tailers, CSN Stores was afraid that affiliate marketing would cannibalize sales from its main online store.
Crossing the Line
The roles played by each of the key parties in the affiliate marketing space are very clearly defined. Just like a well-oiled machine, each component has its job to do, each ensuring that the industry as a whole functions, if not in harmony, at least in synergy.
Affiliates should drive value added traffic and consumers to a merchant's site.
Networks are considered to be the middlemen that track affiliates' traffic and merchant sales.
Merchants convert that traffic and consumers into sales.
Affiliate managers are there to oil and facilitate the whole process.
Commission Junction: Putting the Pieces in Place
Kerri Pollard took over the helm of Commission Junction as general manager over a year ago. Pollard's rise through the ranks - starting at BeFree back in the day and then at CJ as director of publisher services - gives her a wide variety of network experience to draw upon. Since Pollard took over, CJ has undergone some changes.
Lisa Picarille: You've been running Commission Junction for over a year now. What's changed at CJ?
ShareASale: Size Doesn't Matter
ShareASale.com founder and CEO Brian Littleton runs what is considered to be the fourth largest performance network in the United States. Littleton has earned the respect of the industry and garnered a dedicated following of merchants and affiliates by taking a firm stand on issues. His company is the only network that does not allow downloadable applications of any kind. His personal style and outspoken views on important issues are reflected in this wide-ranging interview.
LP: How does that impact the company?
Kristopher B. Jones: The Small-Town Big Man
His speech is peppered with "awesome" and "ready to rock and roll," as if he were fresh out of high school. He's only 32 but he feels luck has a lot to do with his good fortune. He took what was basically an idea to sell jam and turned it into a successful online marketing company.
Going Out Is In
Companies are outsourcing affiliate managers to fuel online marketing programs.
A Failure to Communicate
There's plenty of communication, but most of it's ineffective.
Communication at its most basic level is the exchange of ideas and information. Seems simple, right? Like most things that involve people and processes, it's not always as straightforward as it appears. Communication is part art, part science, part X factor. Getting it right is not easy. And when things go awry, it can be a hugely frustrating experience for all involved.

