Utilities around the world are facing a future that demands technology and service to better measure, manage and control distributed resources. Sensus has anticipated that future with real-world solutions that are already at work in millions of households today. As a leading provider of advanced metering and related communications technologies to utilities worldwide, Sensus has been aggressively pushing the boundaries of utility management. Our innovative communication systems enable utilities to intelligently utilize their resources with unprecedented efficiency.

Utilities can improve relationships by embracing the rollout of smart metering and other services that enhance offerings and maximize profitable growth opportunities.

A little over a year ago, the challenges facing the global energy and utilities market were driving a significant wedge between utilities and their customers. In Western European markets, price increases across gas, electricity and water, combined with increased corporate earnings, left many utilities in the uncomfortable position of being seen as profiteering from customers unable to change suppliers for significant benefit.

The workforce and consumers are both critical for information-enabled energy.

I have to admit it. Despite all the exciting new technologies out there, I am finding myself to be a people person when it comes to building smarter grids and more intelligent utilities. Granted, technology is rapidly developing and the utility industry is finding itself in the middle of more and more automation. However, people - from linemen to consumers - will remain critical components for delivering information-enabled energy.

In the last few years, the world has seen the energy & utilities business accelerate into a significant period of transformation as a result of the smart grid and related technologies. Today, with some early proponents leading the way, the industry is on the verge of a step-change improvement that some might even classify as a full-scale revolution.

Power grid innovations in Malta will not only advance utility operations, but improve quality of life on the island for generations to come.

On the Mediterranean island of Malta, with a population of about 400,000 people on a land mass of just over 300 square kilometers, power, water and the economy are intricately linked. The country depends on electrically powered desalination plants for over half of its water supply. In fact, about 75 percent of the cost of water from these plants on Malta is directly related to energy production. Meanwhile, rising sea levels threaten Malta's underground freshwater source.

Just as global demand for energy is steadily increasing, so too, are the recognized costs of power generation. A recent report about the possibility of creating a low-emissions future by Australia's Treasury noted that electricity production currently accounts for 34 percent of the nation's net greenhouse gas emissions, and that it was the fastest-growing contributor to greenhouse gas emissions over the period from 1990 to 2006 [1].

Effective management of the future utility will require focus on desired business outcomes in a customer-empowered world of rapidly changing technology.

With the new administration talking about a trillion dollars of infrastructure investment, the time for the intelligent utility of the future is now. Political pressure and climate change are going to drive massive investments in renewable and clean energy and smart grid technology. These investments will empower customers through the launch and adoption of demand response and energy efficiency programs.

How the Baldrige Criteria for Performance Excellence can help today's utility industry meet tomorrow's challenges.

In the past, the utility industry could consider itself exempt from market drivers like those listed above. However, today's utilities are immersed in a sea of change. Customers demand reliable power in unlimited supply, generated in environmentally friendly ways without increased cost. All the while regulators are telling consumers to "change the way they are using energy or be ready to pay more," and the Department of Energy is calling for utilities to make significant reductions in usage by 2020 [1].